You can monitor the progress of your connection by looking at the browser's status indicator, in the upper right corner of the window. This icon shows movement while the Web page you've requested by typing the Web address or clicking a Bookmark or Favorite is being received by your computer.. When it stops, the transfer is complete.
 

If you click the Stop button, you will likely see the message Transfer interrupted if you return to that page with the Back
button or the Go menu. If you wish to see the page in full, click the Reload or Refresh button in your browser toolbar.

The status message field, at the bottom of the browser window. It will show a series of messages: when the host computer (the
location of the Web page you've requested) has been contacted, when the Web page file is being transferred to your computer,
and when it is done.

When the Web page has a number of images on it, you may see a message for every image on the page, as images on Web pages are in the form of files, separate from the file that contains the Web page coding.

If the information in the status bar does not change, the process is stuck for some reason:

you have contacted a very busy Web site
your connection to the Internet is slow
the Internet itself is very busy and slow
your modem has disconnected for some reason
or the Internet is temporarily dead (this is unusual but can happen to a particular region of the Internet.)
 

If your connection seems good and you can access other Web pages, try clicking the Reload or Refresh button - if that
doesn't work, you will just have to try that Web page at another time.

Image loading
With most Web pages, you will likely see text on the page before the images. If images are large, you will see a placeholder
box where the image will appear once it is received by your computer. If we did a proper job, you will see a description of the images to come inside those placeholder boxes. This would be your clue to decide if you want to wait for slow loading images to finish before moving on to another page.

Efficiency Tip
Since text appears on a page before images do, you may see a link to another page that you want to go to before the page is
done loading. You can click that link right away - you don't have to wait for the Document Done message.

If you do accidentally click a part of the screen that has a link while the transfer is in progress, you may unknowingly end
up looking at another Web page - potential confusion!

Page Loading Problems
The transfer is taking a long time to complete.
This may happen when a page is very large or the server sending it is sluggish. If you don't want to wait, press the STOP
button to end the transfer.

To speed up transfers, you can set your browser's "preferences" (also called "options") to turn off the images and show text
only.

Then to view a specific image, click the [right] mouse button on it and choose Load Image from the list of options that is
displayed.

Only part of the page displays.
If a page is longer than the screen display area, use the scroll bar along the right side of the browser window to display
all of it.  If the page transfer was interrupted somehow, RELOAD or REFRESH the page.

You expect to see something on the current Web page updated.
If you are viewing a Web page that is updated often during your online session, like live images or Discussion/Mail messages, you can click the Reload (Netscape) or Refresh (IE) button in your browser toolbar to have the most current version of the page load from the Internet instead of from your hard drive. If the information you need to reload or refresh is within a frame of the window, you may need to right-click inside that frame and select either Refresh or Reload Frame.

Plug-in patience
There is a standard set of plug-ins that are installed and supported on your PC. These should allow web pages using the
most common graphic and text elements to be viewed. These include:

Acrobat Reader for viewing files in pdf format in which many documents are held.
Real Audio Player for listening to radio sites and viewing simple video files.
Macromedia Flash and Shockwave players for viewing web pages with animation on them
Quick Time for Windows.
Java Virtual Machine
Microsoft Media Player
Ultimate Zip
Other Plug-ins

Some web pages require plug-ins that are not installed or supported by PC manufacturers. They cannot install a plug-in other than the ones they think you will use. For operational reasons most PCs are set up in a standard format in which the manufacturer's staff are trained and which their technical support services maintain. Staff are therefore able to offer you help and support in using their PCs. For this reason we are unable to specifically recommend installing any other plug-ins or software on your PCs without input from your PC's manufacturer.